Careers

POSITION: IT Support Specialist                                                             DATE: July 13, 2026

DEPARTMENT: IT and Special Projects                                                STATUS: Exempt

REPORTS TO: Director of IT and Special Projects

Email cover letter and resume to: HR@mhihouston.org

Organization Profile: Magnificat Houses, Inc. (MHI) began in 1968 with the vision of one woman who wanted to create a welcoming community where those needing housing, food, mental health support and spiritual guidance could grow in stability, productivity, and independence. Now, 56 years later, MHI still carries out the founder’s vision. Nestled in Midtown Houston, MHI serves thousands of homeless individuals seeking a new start. The organization operates neighborhood residences, Loaves and Fishes Soup Kitchen, a Clubhouse, skills-based training, and an emergency shelter for homeless women.

Position Summary:

We are looking for a bright, experienced individual to join our IT team.  As part of the IT team, you will provide technical support across multiple locations, including three main offices, residential emergency shelters, and program facilities. An ideal candidate is someone who enjoys solving technical problems, supporting users with varying levels of computer experience, and managing multiple technology projects in a mission-driven environment.

DUTIES AND RESPONSIBILITIES:

  1. Configure, deploy, maintain, and troubleshoot Windows laptops and desktop computers, Android smartphones, tablets, copiers, and printers.
  2. Provide on-site technical support for staff at three main offices and program areas as well as 15 residential and mixed-use properties including managing user accounts, passwords, permissions, and workstation security.
  3. Maintain office phone system, VoIP phones, Android cell phones, and tablets.
  4. Install and support networking equipment including routers, switches, wireless access points, and internet connectivity.
  5. Coordinate with internet service providers, telecommunications vendors, and managed service providers.
  6. Maintain inventory of computers, mobile devices, software licenses, and IT equipment.
  7. Assist with cybersecurity and AI best practices including, endpoint protection, software updates, and user awareness.
  8. Document technical procedures and maintain accurate service records.
  9. Participate in technology upgrades, office moves, equipment replacements, and special projects.
  10. Provide occasional after-hours support for emergencies and scheduled maintenance.
  11. Performs additional related tasks as required.
  12. Performs other related duties as assigned

 

QUALIFICATION, EDUCATION AND EXPERIENCE:

  1. Bachelor’s Degree required
  1. 3+ years of desktop support or IT technician experience.
  1. Strong technical knowledge of: Microsoft Windows 11, Microsoft 365, Active Directory or Microsoft Entra ID (preferred), PC hardware troubleshooting, Mobile device deployment, VoIP phone systems, Printers and multifunction copiers, Basic networking (TCP/IP, Wi-Fi, switches, routers) and AV equipment
  1. A valid Texas driver’s license, reliable transportation and ability to travel to off-site locations as needed.
  1. A demonstration of professional objectivity and respect for confidential information is mandatory.
  2. Experience developing standards and IT practices using best practices
  3. Strong organizational skills and ability to work with all levels from Board of Directors, leadership, staff, housing guests, and members.
  4. Exceptional communication skills (both oral and written) are required.
  1. Shares our commitment to serving the community through technology.

 

PHYSICAL REQUIREMENTS:

 

  1. Ability to sit, stand, bend, and stoop for (long) periods of time, indoors.
  2. Ability to lift 50 pounds when receiving or moving IT equipment on a regular basis.

Email cover letter and resume to: HR@mhihouston.org